Monitoring and Incident management

We all know how it happens. All of a sudden your website or application/service is down. You have no idea how long it's been unreachable.

What you do know is how much money you are losing, not selling to or servicing your customers. Where is your team? Who to call?

We offer a monitoring service where you can be sure it all works as expected - and if it doesn't - we will get on it.

After a knowledge sharing with our developers, and we are given access to your environment, code and databases, we are ready to start supporting you with

incident management.

Incident management:

Critical issues – up within 2 hours from acknowledgement 

Disruptions like the website being completely down, no answer at all from the domain name or nothing happens when trying to request. 

Major issues – up within 5 hours from acknowledgement 

Disruptions in major functionality on the website (to be defined) such as mails are not sent, credit card payments can’t be recorder or that it loads very slow. This could also mean errors in scripts, errors in release etc. 

Minor – up within 8 hours from acknowledgement

Minor bugs or errors on a production website that has the effect that the page can’t be seen, an image is crashed or a release has gone wrong but has a minor impact. Documents can’t be downloaded or accessed because of file rights etc. 

We follow an agreed Incident Management process and you will be informed as needed. As we will not leave any stone unturned, we also offer RCA (Root Cause Analysis) afterwards with your developers and we will suggest ways to avoid the incident as well as other code enhancements as needed.

Interested?

Book a meeting below